rip off alert AkA semir domazet owner and worked at " Keeler Motor Car Company, and Nemith Nissan Volvo dealership think about who u be talking to last visit was a run around calling all the time with out knowing what was being done to my truck for over a week. Rick mayer ran the shop more honest back in the day now i see its a run a round in which u have to find out every thing .Cullin malloy is not best for operations manager he way to slow. but mike back in they day was on top of everything.all tech is turning into a dealership style run shop only out for your money. don't ask me about my car i'm looking on a second opinion. its not like it use to be. THE RESPONSE U SEE BELOW I GOT BACK IS LIKE CAR DEALER AND I LOVE HOW THE CHANGE THE PRICE OF THE REPAIR TO THE LIMIT I GAVE THEM OVER THE PHONE. I LIKED HOW THEY TOUCH MY BRAKE LIGHT AS A JOKE IN FRONT OF ME AS A REPAIR WHEN THERE WAS NOTHING WRONG WITH IT .semir domazet THE SILENT OWNER NOW NOT SO SILENT AFTER JEREMY TAKE UR MONEY RUN . DEALER SHIP RESPONSE BELOW. update never did my brakes on the car
Jeff, I'm sorry to hear that you had a negative experience at this visit. I'm not really sure where the lapse in communication was, but we appreciate the feedback nonetheless. We will continue to strive for the best possible experience for our customers. Edit: Mr. Schlonski, Perhaps I should clarify what I meant, when I said that I was unsure where the lapse in communication was. When you dropped your vehicle off for your appointment on October 23rd, it was for a New York State Inspection, which could not be performed right away, as your Check Engine Light was on. You also asked for a Brake Fluid Flush and an Oil Change. At the time of your drop off, you informed me that you had an aftermarket warranty on the vehicle. I then informed you that, based on my experience, getting work approved always takes longer when they are involved. You stated that you understood this, and that you had a back-up vehicle you could use indefinitely. I also followed up with estimates on what the repairs would cost, should coverage be denied. After contacting your warranty company, and getting partial approval —which was contingent upon the cause of failure, on a component we could not see until we took it apart— I informed you that the parts had to be special ordered. At this time, you told me that you did want to have the brake fluid flush performed. This was the last time brake work of any kind was mentioned. When I gave you a time frame of when the parts would be in, I told you that, if anything at all changes, I will call you. After this, you called the shop multiple times per day, to have extended phone calls; that consisted of me telling you the exact same thing. This was not deception, as truly nothing had changed regarding the status of your parts order. Also, I'm unsure of where you seem to think you left your vehicle for over a week. When you picked your up vehicle from here—on October 29th, 4 business days after drop-off— all the work we had discussed was completed. You are correct in saying that the price changed. In an effort to provide the best service possible, I was able to get the final price almost $200 lower than what was quoted, in light of the warranty coverage denial. So if after 1 hour, 8 minutes, and 31 seconds —per the phone logs, I'm happy to provide you— you feel that you were left in the dark, and feel the need to belittle my staff; I agree that taking your vehicle elsewhere is the best option. Best Regards, Cullen Maloy Operations Manager
- All Tech Automotive